Privacy Policy

Urban Garden Center ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our websites (urbangardencenter.com, urbangardennyc.com, shopugc.com) or make a purchase. Please read this policy carefully. If you do not agree with its terms, please discontinue use of our Sites.

1. Information We Collect

We may collect the following categories of personal information:

  • Identity Data: name, username, or similar identifiers

  • Contact Data: billing and delivery address, email address, telephone number

  • Transaction Data: details about purchases and payments

  • Technical Data: IP address, browser type and version, time zone, operating system

  • Usage Data: information about how you use our Sites

  • Marketing and Communications Data: your preferences for receiving marketing from us

2. How We Collect Information

We collect information through:

  • Direct interactions (forms, purchases, account registration, contacting us)

  • Automated technologies (cookies, web beacons, pixel tags, and similar tracking technologies)

  • Third parties (payment processors, analytics providers, advertising partners)

3. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders and manage payments

  • Communicate with you about your orders, inquiries, and account

  • Send you marketing and promotional communications (where you have opted in)

  • Improve and personalize our Sites and services

  • Comply with legal obligations

  • Detect and prevent fraud and unauthorized activity

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. Types of cookies we use include:

  • Strictly Necessary Cookies: required for the Sites to function

  • Analytical/Performance Cookies: allow us to recognize and count visitors

  • Functionality Cookies: recognize you when you return to the Sites

  • Targeting Cookies: record your visit, pages visited, and links followed

You can set your browser to refuse all or some browser cookies. If you block cookies, some areas of the Sites may not function properly.

5. Sharing Your Information

We may share your personal information with:

  • Service providers who perform services on our behalf (e.g., payment processing, shipping, email delivery)

  • Business partners with your consent

  • Law enforcement or government authorities when required by law

  • Successors in interest in the event of a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Typically, we retain transaction records for up to seven (7) years.

7. Your Rights (New York and U.S. Residents)

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate data

  • Request deletion of your personal data

  • Object to or restrict certain processing

  • Data portability

  • Opt out of marketing communications at any time

To exercise any of these rights, contact us at INFO@UrbanGardenCenter.com.

8. Children's Privacy

Our Sites are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.

9. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated effective date.

11. Contact Us

For questions or concerns about this Privacy Policy:

Urban Garden Center
1560 Park Avenue, New York, NY 10029
Tel: 646-389-4299
Email: INFO@UrbanGardenCenter.com
https://www.urbangardencenter.com | https://www.urbangardennyc.com | https://www.shopugc.com