Accessibility Statement

Urban Garden Center is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying relevant accessibility standards to all three of our websites: urbangardencenter.com, urbangardennyc.com, and shopugc.com.

Our Commitment

We strive to meet the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with disabilities including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

Measures We Take

To support accessibility, Urban Garden Center takes the following measures:

  • Inclusion of accessibility as part of our website development practice

  • Regular testing of our Sites with assistive technologies

  • Providing text alternatives for non-text content

  • Ensuring content can be navigated using keyboard only

  • Using sufficient color contrast between text and backgrounds

  • Ensuring all form fields have associated text labels

  • Providing captions and/or transcripts for video content

  • Designing for screen reader compatibility

Known Limitations

Despite our best efforts, some content on our Sites may not yet fully conform to WCAG 2.1 Level AA. We are actively working to identify and remediate any accessibility barriers. If you encounter any content that is not accessible to you, please contact us.

Third-Party Content

Our Sites may include content provided by third parties, including embedded maps, videos, social media feeds, and payment processing tools. We work with our vendors to ensure they meet accessibility standards but cannot guarantee full compliance of third-party content.

New York City Human Rights Law

In accordance with the New York City Human Rights Law and guidance from the NYC Commission on Human Rights, Urban Garden Center is committed to providing equal access to our goods and services to all customers, including those with disabilities, through our websites and physical location.

Americans with Disabilities Act (ADA)

Urban Garden Center is committed to compliance with the Americans with Disabilities Act (ADA) and its implementing regulations. We believe that persons with disabilities are entitled to equal access to our products, services, and digital content.

Feedback and Contact

We welcome feedback on the accessibility of our Sites. If you experience accessibility barriers or need assistance accessing any content, please contact us. We aim to respond to feedback within 2 business days.

Urban Garden Center
1560 Park Avenue, New York, NY 10029
Tel: 646-389-4299
Email: INFO@UrbanGardenCenter.com
https://www.urbangardencenter.com | https://www.urbangardennyc.com | https://www.shopugc.com

You may also submit a formal complaint to the U.S. Department of Justice (ADA National Network: 1-800-514-0301) or the NYC Commission on Human Rights (212-416-0197) if your concern is not resolved.