Curbside Delivery And White Glove Delivery Info Page
If you have a special delivery request, email us at email@example.com
White Glove and Curbside Delivery fees are determined by your Zip Code.
You will see a Curbside and White Glove Delivery option in Checkout when you enter your Zip Code, you can choose either.
We deliver curbside, you bring inside.
White Glove Delivery
We transport your delivery inside, place wherever you request.
White Glove Delivery does NOT include bringing the order UP or DOWN flights of stairs.
If you reside in a Walkup and choose White Glove Delivery, there is an additional $15 fee for each flight.
Pick up is no cost.
Be sure to contact our staff to set a pick up time prior to coming to our NEW store location at 1560 Park Ave @ 111th St in New York City - though you are welcome to come visit our Greenhouse anytime, we love visitors!
COI (For White Glove Delivery) $25
Additionally, some buildings require a Certificate of Insurance (COI) for inside deliveries.
What is a COI?
Some buildings require a Certificate of Insurance (COI) for inside deliveries.
Please confirm with your building (you can check with your Super, Landlord or Building Management Company).
If it is required, please send a copy of a COI from your building to info@urbangardenNYC.com - the process can take up to 1-2 business days.
Your COI is active from March to March in any given calendar year.
We will keep your COI on file, and when the time comes for renewal we will inform you, or inform you the next time you place an Order and your COI needs renewal.