Curbside Delivery And White Glove Delivery Info Page

If you have a special delivery request, email us at info@urbangardennyc.com

White Glove and Curbside Delivery fees are determined by your Zip Code.

You will see a Curbside and White Glove Delivery option in Checkout when you enter your Zip Code, you can choose either.

Curbside Delivery

We deliver curbside, you bring inside.

White Glove Delivery

We transport your delivery inside, place wherever you request.

White Glove Delivery does NOT include bringing the order UP or DOWN flights of stairs.

If you reside in a Walkup and choose White Glove Delivery, there is an additional $15 fee for each flight.

Pickup

Pickup is no cost.

Be sure to contact our staff to set a Pickup Time prior to coming to our store location at 116th & Park Ave in New York City.

COI (For White Glove Delivery) $25

Additionally, some buildings require a Certificate of Insurance (COI) for inside deliveries.

If that is the case with your building (you can check with your Super, Landlord or Building Management Company), we will require a COI.

We obtain the COI, you have to do nothing except let us know it is required by adding the COI line item to your Cart.

Your COI is active from March to March in any given calendar year.

We will keep your COI on file, and when the time comes for renewal we will inform you, or inform you the next time you place an Order and your COI needs renewal.

If you have any questions about COI, contact us at 646.872.3991 or email us at info@urbangardencenter.com