Curbside Delivery and White Glove Delivery Info Page

If you have a special delivery request, email us at info@urbangardennyc.com

White Glove and Curbside Delivery fees are determined by your Zip Code.

You will see a Curbside and White Glove Delivery option in Checkout when you enter your Zip Code, you can choose either.

Curbside Delivery

We deliver curbside, you bring inside. 

White Glove Delivery

We transport your delivery inside, place wherever you request.

White Glove Delivery DOES NOT include bringing your order UP or DOWN flights of stairs.

If you reside in a Walk-Up and choose White Glove Delivery, it is an additional $15 for each flight.

This applies to customers who require their order to be carried Up or DOWN flights of stairs (non-elevator/brownstone buildings, etc).

Customer will choose White Glove Delivery (base charge) at the Checkout page. 

Pick up $0

Pick up is no cost.

Be sure to contact our Staff to set a pick up time prior to coming to our NEW store location at 1560 Park Ave at 111th St n New York City.

COI (For White Glove Delivery) $25

What is a COI?

Some buildings require a Certificate of Insurance (COI) for inside deliveries. 

Your Super, Landlord or Building Management Company would know if there is a COI requirement.

If it is required, please send a copy of a COI from your building to info@urbangardencenter.com - the process can take up to 1-2 business days.

Your COI is active from March to March in any given calendar year. 

We will keep your COI on file, and when the time comes for renewal we will inform you, or inform you the next time you place an Order and your COI needs renewal.

If you have any questions about COI, contact us at 646.389.4299 or email us at info@urbangardencenter.com